Refund policy

Thank you for shopping at noblessehair.com. Your satisfaction is important to us.

Return Request Timeline

  • Notify us via email (noblessehair.info@gmail.com) within 7 business days of receiving your order.

  • Once approved, you have 14 days to return the product.

  • Returns not shipped within 14 days will be denied, and the customer must pay for reshipment.

Non-Returnable Items (Final Sale)

  • Chemical products

  • Hot Deal, Clearance, Below-Cost, Flash Sale, BOGO Sale, or Special Order items

  • Items with lace cut, unattached, or missing hair nets

  • Opened, worn, used, or tampered items

Conditions for Returns

Returned products must be:

  • In original packaging (box, tags, tissues, manuals, accessories, etc.)

  • In original condition (unworn, unwashed, undamaged)

  • Residue-free and odor-free

If items do not meet these conditions, we may:

  • Refuse the return and ship it back at the customer’s expense, or

  • Charge a restocking fee (20%–50%) depending on condition.

Restocking Fee Policy

  • 0% – Products returned unopened and unused.

  • 20–50% – Opened, tampered, or damaged products.

  • Photos will be taken of returned items to justify any restocking fees.

Refunds

  • Refunds are issued only to the original payment method.

  • Shipping costs are non-refundable, unless the item was shipped incorrectly or arrived defective.

  • Return shipping is the customer’s responsibility.

  • Refunds/credits are processed after items are received and inspected.

  • We strongly recommend shipping via a traceable delivery method. We cannot refund or exchange without proof of delivery.

Contact Us

For any questions, please email us at noblessehair.info@gmail.com or call 201-870-6125.